Emerald Hospitality Associates, Inc.
Operations
Emerald Hospitality is structured to provide the quality field support that hotels often require and Owners typically desire. Built on a culture of accountability and empowerment Emerald Hospitality has developed industry leading operating procedures for all disciplines of the industry including the vital departments associated with virtually every hotel such as Housekeeping, Front Desk, Food and Beverage and Maintenance.
By implementing standardized operating procedures for all areas of the hotel, Emerald Hospitality Regional Directors of Operations set the course for every successful hotel. Involved on a daily basis with the individual hotel operations the Regional Managers work in concert with the property General Manager and become the liaisons between the owner and the brand. Plotting strategy and overseeing every element of performance for the hotel in order to insure continuous improvement and overall profitability and brand compliance. Listed below are just some of the key operating elements Emerald Hospitality can provide its' partners:
- Assist in the Development of Annual Operating Budgets
- Conduct Monthly Quality Inspections
- Monitor Quality of Performance
- Assist in Implementing all Emerald Hospitality Standard Operating Procedures
- Work Directly with Hotel Associates to Develop the "Hospitality Spirit"
- Coordinate Service Agreements, Permits and Licenses
- Monitor Productivity and Provide Labor Analysis
- Conduct P&L Reviews with Property to Gage Financial Performance
- Assist in the Implementation of any Capital Plan or Renovation/PIP
- Assist in the Development of Rate and Yield Strategies
- Provide Leadership and Direction to all Hotel Managers and Staff
- Ensure Compliance with all Brand and Emerald Mandated Policies
- Provide Sound Financial Returns Through Operating Excellence
- Guest Satisfaction Analysis
- Associate Development
- Implement and Monitor Food and Beverage Cost and Quality Control Systems
- Monitor Food and Beverage ordering procedures
- Assist with Menu Planning and Development
- Ensure all Food and Beverage Brand Standards are in Compliance
Additional Capabilities
Accounting & Finance
Sales and Marketing
Human Resources
Asset Management, Development & Consulting