Hospitality Leadership is the Foundation of Emerald

Emerald Hospitality is founded on the tradition of true hospitality leadership and spirit. Each and every guest that stays at one of our managed hotels is welcomed like a visitor into our own homes. Our hospitality spirit is cultivated through an open communication style and mutual support system. Our Associates, at all levels, are empowered to anticipate and exceed the needs and expectations of our guests.

To facilitate this open-style communication, we have created the Hotel Ambassador Council.  The Council acts as an advisory board and think tank for Emerald Hospitality, providing a voice for the hotels at the corporate office.  All Emerald managed hotel department heads and general managers are eligible to apply for a Council position.  The Council participates in meetings both in person and via conference call to generate direct feedback from the hotels on company initiatives, including special projects, concept development, training, and deployment.