CHIEF OPERATING OFFICER
Ed Pavente has been with Emerald since 2001 and has 25 years of experience in the hospitality industry. Ed is responsible for the overall operations, performance, owner relations and capital planning for all of the properties in the Emerald portfolio. In addition, he oversees the relationship and implementation of several different national hotel brands. His experience and industry knowledge provide a foundation for the company’s core strength of producing excellent results for its employees, owners and investors.
Prior to being appointed to COO, Ed was the Vice President of Operations for Emerald Hospitality where he provided leadership to a group of high performing General Managers and hotel teams in all aspects of hotel operations and revenue generation.
Under Ed’s leadership the hotels he oversees have achieved a multitude of industry awards from several different brands and organizations.
SENIOR VICE PRESIDENT
Scott joined Emerald in 2006 bringing with him 20+ years of hospitality experience. Much of his past experience was with Marriott International where he was entrusted with the opening, reconstructing and operations of multiple corporate managed properties. Scott and his teams were awarded numerous quality awards including Hotel of the Year, Platinum and Gold awards for Guest Service and Associate Leadership Awards.
His experience and training has enabled Emerald to recruit and mentor enthusiastic management personnel. He and his team of Managers have been awarded numerous Quality Assurance Awards including the prestigious Lighthouse & Circle of Excellence Awards presented by the Hampton Brand.
In his current role as Senior Vice President, Scott draws upon his past learning’s to support the Regional Directors of Operations. His creation of a “Peak Performance” Award has provided a balanced score card approach to service, cleanliness, revenue generation and profitability. It recognizes the hotel teams exceeding the standards set both by Emerald and by their respective brands. Ultimately, the result is a superior guest experience yielding positive returns to the owners & investors.
Additionally, Scott mentors The Design, Purchasing, and Capital Management Team. They are an integral part of new build projects, full-scale Property Improvement Plans (PIP’s) and implementation of Emerald’s comprehensive 10 year Capital Improvement Plan for each of the Emerald Hospitality managed hotels.
REGIONAL DIRECTOR OF OPERATIONS
Kimberly Madigan joined the Emerald Hospitality team in 2002, serving with the opening team of the Hilton Garden Inn Syracuse. Kim’s hard work and dedication to hospitality operations in Syracuse was rewarded with the promotion to General Manager of the then-brand new Hampton Inn Jacksonville, Florida. In 2011 Kim accepted a position as a Guest Service Manager with Walt Disney World Parks and Resorts in Orlando, Florida. Kim rejoined Emerald in 2012 as the Operations Manager providing support to all Emerald Hospitality managed properties by working closely with the General Managers and Department heads in order to achieve maximum profitability and award winning service. In 2014, she was promoted to Regional Director of Operations for the Northeast in order to focus more specifically on that growing region of Emerald’s operations. Currently, Kim supports hotels throughout both regions of Emerald as the company expands countrywide.
REGIONAL DIRECTOR OF OPERATIONS
With over 18 years of hospitality experience, Josh has held many different roles in the hotel and food and beverage industries including General Manager of brands like Hampton Inn by Hilton, Hilton Garden Inn and Residence Inn by Marriott. His career with Emerald Hospitality began in 2006. Josh’s properties have consistently operated among the top in their respective brands and have won awards including consistent high Quality Assurance Performance, Circle of Excellence, Lighthouse Award, and multiple Hotel Success Awards. As well, he received the prestigious General Manager of the Year Merit Award from the Hilton Garden Inn brand. In early 2014 Josh was promoted to Area General Manager, overseeing multiple Hilton and Marriott properties between Maine and Massachusetts. In his current role as Regional Director, Josh supports a diverse region of full and focused service hotels within New England and beyond. Working closely with the General Managers, Josh’s focused approach helps the hotels to reach peak performance through maximizing profitability while cultivating a positive team culture with a very guest focused environment. Josh’s hotels continue to rank very highly within their respective brands.
HOSPITALITY SUPPORT MANAGER
Stacy first worked for Emerald Hospitality as General Manager of the Embassy Suites Portland Maine. After opening a new Embassy Suites in Ohio, Stacy rejoins the Emerald Hospitality team in the new position of Hospitality Support Manager. Stacy has worked in the hospitality field for over 19 years. She has held several roles, including Director of Sales and General Manager for brands such as Embassy Suites and Hampton Inn. Stacy has extensive experience in revenue management, sales, operations, opening new properties, leadership, and problem resolution. As General Manager, her properties have won multiple awards and have consistently been in the top of their respective brands for Quality and Service. In her new role as Hospitality Support Manager, Stacy brings an additional layer of support to all Emerald Hospitality properties. The Hospitality Support Manager will temporarily fill vacant positions from Department Manager to General Manager as needed and support properties for specified needs in operational services or financial performance improvement.
DIRECTOR OF FOOD & BEVERAGE
With 25 years in the hotel industry, Gary is one of the hotel industry’s best mentors and teachers of young management personnel. Previously a Regional Manager overseeing Radisson Inn properties in Northeast Ohio, Gary also served as General Manager for a wide range of financially successful properties including Radisson Inns, Holiday Inns and Helmsley Hotels. Gary’s hotels achieved various quality awards including the Radisson Hotels President’s Award for ten straight years and the Holiday Inn’s Quality of Excellence Award. In addition to his many years as a General Manager, Gary’s previous positions include Chef, Food and Beverage Director, Front Office Manager and manager of a free standing restaurant.