Scott Arra

SENIOR VICE PRESIDENT

Scott joined Emerald in 2006 bringing with him 20+ years of hospitality experience.  Much of his past experience was with Marriott International where he was entrusted with the opening, reconstructing and operations of multiple corporate managed properties.  Scott and his teams were awarded numerous quality awards including Hotel of the Year, Platinum and Gold awards for Guest Service and Associate Leadership Awards.

His experience and training has enabled Emerald to recruit and mentor enthusiastic management personnel.  He and his team of Managers have been awarded numerous Quality Assurance Awards including the prestigious Lighthouse & Circle of Excellence Awards presented by the Hampton Brand.

In his current role as Senior Vice President, Scott draws upon his past learning’s to support the Regional Directors of Operations.  His creation of a “Peak Performance” Award has provided a balanced score card approach to service, cleanliness, revenue generation and profitability.  It recognizes the hotel teams exceeding the standards set both by Emerald and by their respective brands.  Ultimately, the result is a superior guest experience yielding positive returns to the owners & investors.

Additionally, Scott mentors The Design, Purchasing, and Capital Management Team.  They are an integral part of new build projects, full-scale Property Improvement Plans (PIPs) and implementation of Emerald’s comprehensive 10 year Capital Improvement Plan for each of the Emerald Hospitality managed hotels.