SENIOR VICE PRESIDENT
Scott joined Emerald in 2006 bringing with him 20+ years of hospitality experience. Much of his past experience was with Marriott International where he was entrusted with the opening, reconstructing and operations of multiple corporate managed properties. Scott and his teams were awarded numerous quality awards including Hotel of the Year, Platinum and Gold awards for Guest Service and Associate Leadership Awards.
His experience and training has enabled Emerald to recruit and mentor enthusiastic management personnel. He and his team of Managers have been awarded numerous Quality Assurance Awards including the prestigious Lighthouse & Circle of Excellence Awards presented by the Hampton Brand.
In his current role as Senior Vice President, Scott draws upon his past learning’s to support the Regional Directors of Operations. His creation of a “Peak Performance” Award has provided a balanced score card approach to service, cleanliness, revenue generation and profitability. It recognizes the hotel teams exceeding the standards set both by Emerald and by their respective brands. Ultimately, the result is a superior guest experience yielding positive returns to the owners & investors.
Additionally, Scott mentors The Design, Purchasing, and Capital Management Team. They are an integral part of new build projects, full-scale Property Improvement Plans (PIP’s) and implementation of Emerald’s comprehensive 10 year Capital Improvement Plan for each of the Emerald Hospitality managed hotels.
REGIONAL DIRECTOR OF OPERATIONS
Charles joined Emerald Hospitality in 2019, adding his experience in hotel operations, brand management, and hospitality consulting.
Before joining Emerald, Charles spent over a decade of his career holding various leadership roles at Hilton. As a Director of Brand Performance Support, he led a regional team and directed consultative support efforts across a portfolio of 140+ hotels across 13 states and two countries. In that role, he worked with hotel owners, management companies, and property-level team members to develop and implement successful and measurable initiatives that drove revenue, encouraged loyalty, and increased profitability. For over 20 years, he has been serving the hotel industry and has experience with new construction projects, brand conversions, and property renovations. His background spans across ten unique brands, as well as independent hotels.
In his current role as Regional Director of Operations, Charles works with general managers and property teams to provide the best possible experience for our guests and team members while trying to achieve revenue and profitability goals. A proven leader at driving performance, Charles is working at his best when he is building engaged teams and helping others achieve peak performance.
HOSPITALITY SUPPORT MANAGER
Stacy first worked for Emerald Hospitality as General Manager of the Embassy Suites Portland Maine. After opening a new Embassy Suites in Ohio, Stacy rejoins the Emerald Hospitality team in the new position of Hospitality Support Manager. Stacy has worked in the hospitality field for over 19 years. She has held several roles, including Director of Sales and General Manager for brands such as Embassy Suites and Hampton Inn. Stacy has extensive experience in revenue management, sales, operations, opening new properties, leadership, and problem resolution. As General Manager, her properties have won multiple awards and have consistently been in the top of their respective brands for Quality and Service. In her new role as Hospitality Support Manager, Stacy brings an additional layer of support to all Emerald Hospitality properties. The Hospitality Support Manager will temporarily fill vacant positions from Department Manager to General Manager as needed and support properties for specified needs in operational services or financial performance improvement.