Providing the Best in Hotel Operations Management Support

Emerald Hospitality provides quality hotel operations management services that hotel owners and operators rely on. Built on a culture of accountability and empowerment, our industry-leading operating procedures encompass all the vital functions performed at every property – housekeeping, front desk, food and beverage, and maintenance.

Involved on a daily basis with each individual hotel property, Emerald Hospitality’s Vice Presidents of Operations set the course for success. Our VPs work with property General Managers and liaise with the local owner and the hotel brand to plot strategy, monitor performance, foster continuous improvement and ensure overall profitability and brand compliance.

Listed below are just some of the key operating elements in which Emerald Hospitality supports its partners:

  • Development of operating budgets
  • Monthly quality inspections and quality monitoring
  • Implementation of Emerald Hospitality Standard Operating Procedures
  • Development of the “Hospitality Spirit” within a property
  • Coordination of service agreements, permits and licenses
  • Productivity monitoring and labor analysis
  • Property profit and loss reviews
  • Capital plan or renovation/PIP implementation
  • Development of rate and yield Strategies
  • Compliance with all brand and Emerald policies
  • Guest satisfaction analysis
  • Associate development
Ed Pavente, Chief Operating Officer
Scott Arra, Senior Vice President